RETURNS, EXCHANGE & REFUND

 

14 DAYS RETURN POLICY

We hope you love your Lajendo pieces. If something isn’t quite right, you may request a return within 14 days of receiving your order.

By placing an order with Lajendo, you acknowledge that you have read and agreed to the return terms outlined below.

Please note that return shipping fees apply. Full details can be found under Return shipping below. Prefer store credit instead of a refund? In that case, the return shipping fee will be waived.

All returns must be shipped back to us within 14 days of delivery.

ELIGIBILITY FOR RETURNS

To be eligible for a return, all of the following must apply:

• The item is unused and unwashed
• All original tags are attached
• All accessories, belts, detachable parts, and components originally included with the item are returned in their original condition
• The item is returned in its original packaging
• The item shows no signs of wear, staining, or damage
• The item is free from odors such as perfume, smoke, makeup, or deodorant
• For hygiene reasons, underwear and intimate items can only be returned if the hygiene seal is intact

Please ensure the return parcel is securely sealed to avoid damage during transit.

UNCLAIMED PACKAGES
Orders that are not collected at the pickup point will be returned to us and may be subject to a fee of 200 SEK to cover shipping, return shipping, and handling.

SALE AND FINAL SALE ITEMS

Sale items can be returned in accordance with our standard return policy. We do not offer exchanges on sale items.

Items marked as Final Sale may be returned within the statutory 14-day period. Refunds are issued to the original payment method. We do not offer exchanges on Final Sale items.

Please note that return shipping fees always apply to Sale and Final Sale items.

Gift cards are non returnable.

 

RETURN SHIPPING

Return shipping fees apply and will be deducted from your refund.

Sweden: 69 SEK
Norway: 119 NOK
Denmark: 79 DKK
Rest of EU: €10

If you choose store credit instead of a refund, the return shipping fee will be waived.

UNCLAIMED PACKAGES
Orders that are not collected at the pickup point will be returned to us and may be subject to a fee of 200 SEK to cover shipping, return shipping, and handling.

HOW TO START AT RETURN

To initiate a return, please contact us at ciao@lajendo.com within 14 days of receiving your order.

Once your return request has been approved, you will receive a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

 We currently don’t offer direct exchanges due to limited inventory. To ensure availability, we recommend placing a new order for the desired size or color while we assist you with your return.

 

DEFECTIVE OR INCORRECT ITEMS

All items should arrive in perfect condition. If you receive a defective item or an incorrect product, please contact our customer service as soon as possible, and no later than 14 days after receiving your order.

We will provide further instructions and a return shipping label. Please note that you must contact us before returning any defective or incorrectly supplied products.

Claims relating to product preference, including fit, feel, comfort, breathability, fabric composition, color, appearance, or personal expectations of the product, are not considered defects and are subject to our standard return policy.

Where a defect is reported upon receipt of the item, the product must be returned with all original tags attached and all accessories, detachable parts, and components included. Items returned incomplete may not be eligible for assessment under our defective item policy.

 

INSPECTION AND APPROVAL

Once we receive your return, we will inspect the item to ensure it meets the return eligibility requirements.

You will be notified by email once the inspection is complete and your return has been approved or declined.

REFUND PROCESS

If your return is approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ciao@lajendo.com.

UNCLAIMED PACKAGES

If your order is delivered to a pickup point and is not collected within the specified time (usually 7–14 days), it will be returned to us.

For all unclaimed packages, we reserve the right to charge a fee of 200 SEK to cover costs related to administration, shipping, and return shipping.

Unclaimed packages are not considered a valid return.

If you wish to exercise your right of withdrawal after the order has been shipped, you must first collect the package and then return it in accordance with our return process - To initiate a return, please contact us at ciao@lajendo.com within 14 days of receiving your order.

 

EU RIGHT OF WITHDRAWAL

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must be in the same condition as received, unused, with all original tags attached, all included accessories and components present, and in their original packaging. Proof of purchase is required.

 

CONTACT

If you have any questions or need help with your return, please contact us at ciao@lajendo.com and we will assist you as soon as possible.